Regarding sales and shipping to overseas

  • We offer international shipping via EMS (Express Mail Service).
    For items medium size or smaller, orders can be completed online, and shipping costs are automatically calculated by our system.
    For items large size or larger, please contact us in advance via the inquiry form.

  • Orders are usually shipped within approximately one week from the order date.
    Please note that shipping may take longer during year-end and New Year holidays or Japanese public holidays.

  • Depending on the item’s contents, size, or shape, the automatically calculated shipping fee may be higher than the actual cost.
    If the shipping fee appears high, please feel free to contact us, and we will be happy to provide a revised quote.

  • For items that may exceed the maximum size limits for EMS delivery (large size or larger), a separate shipping quote is required.
    Please contact us via the inquiry form for further details.

  • The displayed shipping fee includes packing and insurance.

  • Customs duties, import taxes, and value-added tax (VAT) are not included in the item price or shipping fee.
    These charges are the responsibility of the buyer and are determined by the regulations of the destination country or region.

  • Please note that some items (such as ivory) are subject to export restrictions under the CITES (Washington Convention) and cannot be exported.

  • Please also note that items you inquire about will continue to be available for sale on our website and in-store until a purchase agreement is reached.
    There is a possibility that an item may be sold to another customer during correspondence.

 

 

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